Reputation & Review System

Overview

Reputation compounds. The goal here is to make review collection consistent and make responses faster—without losing tone or quality.

What we built

• Triggered review requests after key milestones (completed job, resolved ticket, etc.).
• Centralized monitoring for reviews and mentions across platforms.
• Response workflows with templates and internal escalation for sensitive cases.
• Reporting to track velocity, sentiment, and response time.

Why it matters

Operators stay proactive instead of reactive. Systems like this protect brand trust and create a steady stream of social proof.