Portfolio

NEMT Dispatch Automation

Reduce manual dispatch overhead with integrated scheduling, SMS notifications, and operator-friendly visibility.

  • Scheduling integrations
  • Automated rider updates
  • Operations dashboards

Overview

NEMT operations involve tight timing, changing schedules, and lots of communication. The goal here is to reduce the amount of copy/paste work required to keep riders, drivers, and dispatch aligned.

What we built

  • Unified trip records that connect rider details, pickup/dropoff, and status updates.
  • Automated notifications (e.g., pickup windows, delays, confirmations) with clear opt-outs.
  • Exception handling for cancellations, reschedules, and no-shows.
  • Dispatch visibility via dashboards that highlight what needs attention now.

Why it matters

Operators get fewer fires, riders get better communication, and dispatch decisions are made with current information instead of scattered notes.

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